What Allsup Does and How to Reach Them

Allsup is a private company that represents people in Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) cases. They do not work for the Social Security Administration — they are a third-party representative you hire to help with your claim or appeal. Allsup's main phone number is 1-800-992-3647. They are available Monday through Friday, 8 a.m. to 5 p.m. Central Time.

Allsup charges a fee only if you win your case. That fee comes from your back pay (the money owed to you from the date your disability began), not from your pocket upfront. If you do not win, you do not pay them. This arrangement is called a contingency fee agreement and is standard for disability representatives.

When you call, have your Social Security number ready. Allsup will ask whether you are calling about a new claim, an ongoing case, or an appeal. They will also ask whether you have already hired a representative or attorney. Be honest about this — you cannot have two representatives at once, and switching representatives requires paperwork.

Key Takeaways

  • Allsup's main phone line is 1-800-992-3647, open Monday through Friday, 8 a.m. to 5 p.m. Central Time.
  • Allsup charges a fee only if you win your case, and that fee comes from your back pay, not from money you receive going forward.
  • You can hire Allsup at any stage: before you file, while your claim is pending, or during an appeal.
  • Allsup will need your Social Security number and details about your current case status before they can discuss representation with you.
  • If you already have a representative, you must formally switch before Allsup can take your case.

When to Call Allsup

You can contact Allsup whether you have never filed a disability claim or you are already in the middle of one. Many people call after Social Security has denied their initial claim and they are preparing to appeal. Others call before filing because they want professional help from the start. There is no wrong time to reach out.

If you are currently represented by someone else — an attorney, another representative, or a legal aid organization — you will need to end that relationship first. Allsup will ask you to sign a form releasing your old representative and authorizing Allsup instead. This process usually takes a few days to a week once Social Security receives the paperwork.

If you have already won your case and are receiving benefits, Allsup cannot help you further. Their work ends once your claim is approved. If you have a question about your ongoing benefits or account, contact Social Security directly at 1-800-772-1213.

What Information to Have Ready Before Calling

Gather these items before you dial so the call moves faster and Allsup can give you accurate information about your situation.

  • Your Social Security number
  • The date you filed your claim (or the date you want to file)
  • Any denial letters from Social Security, with the date of the decision
  • The names and dates of any medical providers who have treated you
  • Your current work status (whether you are working, how many hours per week)
  • The name of any other representative you currently have, if any

You do not need to have all of this memorized. If you have the documents in front of you, you can read the information directly to the Allsup representative. Having it ready just means the conversation will not stall while you search for a piece of paper.

How Allsup's Fee Works

Allsup charges a contingency fee, which means they take a percentage of your back pay only if you win. The fee is capped by federal law at 25 percent of your back pay, though Allsup's actual fee may be lower. You will sign an agreement that spells out the exact percentage before they begin work.

Back pay is the money Social Security owes you from the date your disability began (or the date you filed, whichever is later) until the date your claim is approved. If you win and receive $30,000 in back pay, and Allsup's fee is 25 percent, they receive $7,500 from that back pay. You receive the remaining $22,500, plus your ongoing monthly benefit.

You do not pay Allsup out of your monthly benefit going forward. Once the back pay is divided and paid out, your ongoing monthly check is yours alone. There are no hidden fees or surprise charges if you lose — you straightforward owe nothing.

What Happens After You Call

After your initial phone call, Allsup will send you paperwork to sign. The main document is a fee agreement that explains the percentage they will charge and confirms you understand how contingency fees work. You will also sign an authorization form that allows Allsup to request your medical records and speak to Social Security on your behalf.

Once you return the signed forms, Allsup will request your file from Social Security. This takes one to two weeks. During that time, they will review your medical records, any previous decisions, and the reason Social Security denied your claim (if applicable). They will then contact you to discuss strategy — whether to file a new claim, appeal the denial, or request a hearing.

If you are appealing, Allsup will prepare your appeal paperwork and submit it to Social Security. If you are going to a hearing before an Administrative Law Judge, Allsup will represent you at that hearing. You will not have to appear in person for most hearings; many are conducted by video or phone.

Other Ways to Contact Allsup

In addition to the main phone line, Allsup has a website at www.allsup.com where you can request information or start the process online. Some people prefer to begin with a web form rather than a phone call. The website also has a chat feature during business hours if you want to ask a quick question before committing to a full conversation.

If you are deaf or hard of hearing, you can use the relay service to call Allsup. Dial 711 and provide the Allsup number (1-800-992-3647) to the relay operator. The call will be relayed to Allsup at no extra cost to you.

Frequently Asked Questions

Can I call Allsup on weekends or after 5 p.m.?

Allsup's main line is open Monday through Friday, 8 a.m. to 5 p.m. Central Time only. If you call outside those hours, you will reach a voicemail system. Leave your name, number, and a brief message about your case, and someone will call you back the next business day. You can also submit a request through their website at any time.

What if I cannot afford a representative?

Allsup's contingency fee model means you pay nothing upfront and nothing if you lose. However, if you prefer a free representative, contact your local legal aid office or a disability advocacy organization in your state. Many offer free representation to people with low income. Call 211 or search "legal aid near me" to find options in your area.

Will Allsup may provide I will win my case?

No representative can may provide a win. Disability decisions depend on your medical records, work history, and how well you meet Social Security's strict definition of disability. Allsup will be honest about your chances during your first call. If they think your case is weak, they will tell you that too.

Can I switch from Allsup to a different representative later?

Yes. You can end your relationship with Allsup at any time by signing a form to release them. However, if you switch representatives after Allsup has already done significant work on your case, the new representative may ask you to pay Allsup's fee from the back pay before taking over. This is why it is important to choose your representative carefully at the start.

What if I have already filed my claim without a representative?

You can still hire Allsup at any point. Call them with your Social Security number and the date you filed. They will review what has happened so far and advise you on next steps. If your claim was denied, they can help you appeal. If it is still pending, they can take over and help move it forward.