The main number for disability questions is 1-800-772-1213

Social Security's general customer service line is 1-800-772-1213. This number handles calls about Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), and other Social Security programs. You can call Monday through Friday, 7 a.m. to 7 p.m. Eastern time. The wait time varies by day and time of year, but calling early in the week or early in the morning often means a shorter hold.

When you call, have your Social Security number ready. If you are calling about an existing case, have any case numbers or recent letters from Social Security in front of you. The representative can answer questions about your current status, walk you through what documents you need, or direct you to the right office if your situation is unusual.

If you are deaf or hard of hearing, you can use the TTY number 1-800-325-0778. This line is available during the same hours as the main number.

Key Takeaways

  • Call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m. Eastern time for questions about SSDI or SSI.
  • Have your Social Security number and any recent letters from Social Security ready before you call.
  • Early morning and early in the week usually mean shorter wait times.
  • If you are deaf or hard of hearing, use the TTY line at 1-800-325-0778 during the same hours.
  • Social Security also has local field offices you can visit in person if you prefer not to call.

What you can ask about on the phone

Representatives can answer questions about whether you might be on a path toward SSDI or SSI, what medical records Social Security needs from you, whether your case is still being reviewed, and what to do if you disagree with a decision. They can also tell you whether you are required to report changes in your income or living situation, and how to report them.

The phone line is not the place to submit new medical evidence or to formally object to a decision. Those steps require written forms that Social Security will mail to you or that you can submit through your online account. But a representative can tell you which form you need and where to send it.

Finding your local Social Security office

If you prefer to speak with someone in person, you can visit a Social Security field office. To find the office nearest you, go to ssa.gov/locator and enter your zip code. The locator will show you the address, phone number, and hours for each office in your area.

Many offices now require you to make an appointment before you visit. When you call the local office number, you can schedule a time or ask whether walk-ins are accepted. Bringing documents with you — such as your birth certificate, proof of citizenship, and any recent medical records — can speed up the conversation.

Using your online account instead of calling

If you have created a my Social Security account at ssa.gov, you can check the status of your case without calling. Your account shows whether Social Security has received your medical records, what stage your case is in, and any messages from Social Security about what you need to do next.

You can also use your online account to report changes in your address, phone number, or direct deposit information. For some questions, checking your account first can save you a phone call. If you do not have an account yet, you can create one at ssa.gov — you will need your email address and a way to verify your identity.

When to call versus when to write

Call Social Security when you need an when ready answer about your case status, when you are unsure what documents to send, or when you want to report a change that affects your benefits. A representative can often resolve these questions in one conversation.

Write to Social Security when you are submitting new medical evidence, when you are formally objecting to a decision, or when you need a record of what you reported. Written submissions create a paper trail in your file, which matters if your case goes to a hearing. Social Security's mailing address for your local office is on the ssa.gov/locator page.

What to expect during your call

When a representative answers, they will ask for your Social Security number and the reason for your call. They may ask you to verify your identity by answering security questions. The call usually lasts 10 to 20 minutes, depending on how complex your situation is.

If the representative cannot answer your question, they may transfer you to a specialist or schedule a callback from someone who can help. You can also ask for the representative's name and reference number so you have a record of the call.

Frequently Asked Questions

Can I call Social Security on weekends or holidays?

No, the main line is only open Monday through Friday, 7 a.m. to 7 p.m. Eastern time. Social Security offices are also closed on federal holidays. If you need to report an urgent change, you can use your online account or call back during business hours.

What if I am calling from outside the United States?

You can call 1-410-965-7307 from outside the U.S. This is a long-distance number, so charges may explore depending on your phone plan. The hours are the same as the domestic line: Monday through Friday, 7 a.m. to 7 p.m. Eastern time.

Do I need to call if I am just starting to think about SSDI?

You do not have to call first. You can read about the program on ssa.gov, or you can call to ask whether your condition might be covered. Calling can help you understand what medical records to gather before you begin the formal process.

What if I cannot reach anyone after multiple calls?

Try calling early in the morning or on Tuesday or Wednesday, when wait times are typically shorter. You can also visit your local field office in person or use your online account to send a message. Some offices offer callback services so you do not have to wait on hold.

Can I call on behalf of someone else?

Yes, but Social Security may ask you to provide a power of attorney or representative payee form showing you have permission to discuss their case. If you are their legal guardian or representative, bring that documentation with you or mention it when you call.